Booking steps, Special offers, Payment & cancellation

Booking steps:

Send us your enquiries or booking form or questions- we will reply your email within 12 hours- receive booking confirmation from us.

Special offers:

Book tours or transfers and rooms together with our company to get a discount in total prices. 

Please email to ask us in advance or  whatsapp:84905126767 (Mr. Thien) for more detail information. 

Payment & Cancellation policy:

Payments:

-Pay in advance via Paypal or pay the full price for a booked tour in cash or credit cards on the day of the tour. Please pay cash to our staff or our driver will stop at our office for your payment by credit cards.

-Vnd, usd, euro or popular currencies are accepted (Exchange rate: base on Vietcombank updated everyday).

-For some special tours or transfers,  we will ask you to pay deposit or pay in advance before confirming your booking.

Cancellation policy:

-100% refund for cancellations made at least 24 hours before the start date of the experience. If a customer cancels their booking within 24 hours of the start date, no refund is expected.

– We will refund all your payment for special reasons due to: illness, bad weather (customers will pay for bank (paypal) fees to send the money back).